FAQs

Frequently Asked Questions

How long does it take to ship my order? When can I expect it to arrive?
Shipping times can vary slightly depending on the product and warehouse location. Most orders leave our facility within 1-2 business days — some even go out the same day. Standard delivery typically takes 4–7 business days. If there’s any extended lead time, we’ll make sure it’s clearly noted on the product page. We’re proud to offer some of the fastest shipping and most responsive support in the industry.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, plus convenient payment options like Apple Pay and Google Pay.

What’s your return policy?
We offer a 30-day money-back guarantee on all items. For full details, check out our return policy linked at the bottom of our site.

Can I cancel my order?
Absolutely. You can cancel your order for a full refund as long as it hasn’t shipped yet. Just reach out to us as soon as possible at support@elevateoutsiders.com. Once your order has been dispatched, our standard return policy will apply.

What if my item arrives damaged?
Inspect your package carefully when it arrives. If you notice any damage — even to the box — be sure to note it before signing. If you’re unsure, write “possible damage” on the delivery receipt. Should there be any actual damage, email clear photos to support@elevateoutsiders.com and we’ll handle the replacement or compensation process promptly.

How do I place an order?
It’s easy! Find your item, click “Add to Cart,” and head to checkout. Fill in your shipping and payment info, and you’re good to go. Prefer to order by phone? Give us a call at +1 941-960-7801 — we’ll take care of the rest.

How will I know when my order ships?
Right after placing your order, you’ll receive a confirmation email. Once your order ships, we’ll send a follow-up email with tracking details. If for any reason an item goes out of stock, we’ll notify you within one business day.

Will I receive an order confirmation email?
Yes — an email confirmation is sent automatically to the address you provide at checkout. Make sure it’s entered correctly so you don’t miss any updates. We recommend keeping the email for your records.

Do you charge sales tax?
Orders shipped outside of California are not subject to sales tax. If you’re shipping within California, local tax will apply at checkout.

Can I update my order after placing it?
Yes, as long as it hasn’t shipped yet! Send us a message at support@elevateoutsiders.com and let us know what you’d like to adjust. We’ll either refund the difference or send an invoice for any balance due. For quick help, you can also give us a call at +1 941-960-7801.