Return and Refund Policy

Effective Date: 08/18/2025

1. Return Eligibility
Customers in the United States have the right to return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

2. Conditions for Return

  • Unused and Undamaged: The item must be unused, unworn, unwashed, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

3. Specific Return and Refund Conditions

3.1 Returns Due to Change of Mind

NOTE: Returns due to customer remorse, change of mind, wrong product ordered, etc. are subject to a 25% restocking fee. 

  • Items must be unused, undamaged, and in original packaging.

  • Return request must be made within 30 days of receipt.

  • A refund will be issued to the original payment method, minus a 25% restocking fee.

3.2  Defective or Damaged Goods

  • Contact us within 30 days of receiving the item.

  • Provide photos or videos of the defect or damage.

  • We will offer a replacement or a full refund, including return shipping costs.

3.3 Incorrect Product Received

  • Inform us immediately upon receipt.

  • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

3.4 Product Never Arrived

  • Contact us if your product does not arrive within the estimated delivery time.

  • We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

4. Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

5. Exchanges

We do not accept exchanges. We replace items if they are defective, damaged, or incorrect. If you change your mind you may return products for a refund, minus original shipping costs and a 25% restocking fee.

  • Process:

    • To request an exchange, contact us at support@elevateoutsiders.com.

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for return shipping costs.

6. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products: Items made to your specifications or clearly personalized.

  • Perishable Goods: Such as food, flowers, newspapers, or magazines.

  • Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items, unless unopened and unused.

  • Gift Cards and Downloadable Software Products.

7. Return Process

7.1 Initiating a Return

  • To initiate a return email us at support@elevateoutsiders.com or call +1 941-960-7801 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.

  • Return Authorization:

    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

7.2 Preparing Your Return

  • Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

  • Include Documentation:

    • Include the return authorization form and any necessary supporting documents or images.

  • Attach Shipping Label:

    • Download and print the return shipping label provided in our email.

    • Affix the label to the outside of the package.

7.3 Shipping the Return

  • Shipping Method:

    • Use a trackable courier service.

  • Return Window:

    • Ship the item within 7 days after receiving the return authorization.

  • Return Shipping Costs

    • No costs to the customer for return shipping (covered by Elevated Outdoors Collective LLC).

8. Refunds

8.1 Refund Conditions

  • Approval: Refunds are issued after we receive and inspect the returned item.

  • Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Items must meet the return eligibility criteria outlined in Sections 1-3.

8.2 Refund Processing

  • Method: Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame: Refunds are typically processed within 7 business days after we’ve received and reviewed your return. It may take up to 5 business days for the refund to appear in your account after approval.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns: Items returned more than 30 days after delivery.

9. Timelines

  • Return Window: Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days.

  • Refund Period: It may take up to 5 business days for the refund to appear in your account after approval.

10. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

11. Questions and Support

For more information, please:

12. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Elevated Outdoors Collective LLC website located at https://elevateoutsiders.com/ ("Website").

13. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@elevateoutsiders.com

Phone: +1 941-960-7801

Address: 614 Magellan Dr, Sarasota, FL 34243, United States

Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

By making a purchase on our Website, you agree to this Return and Refund Policy.